Last Updated: 22/02/2024
Thank you for visiting our website twinepos.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services.
We will be transparent with you about why and how we collect data.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF USE. BY ACCESSING OR USING OUR SITE AND SERVICES, YOU SIGNIFY YOUR UNDERSTANDING OF THE TERMS SET OUT HEREIN.
We are committed to respect and protect the privacy of the personal information we obtain from you through our Site and use of the Services and we have created this Privacy Policy to inform you about how we collect, use and share your personal information, and about our privacy practices in general.
Our Site uses cookies and similar technologies. We have a separate Cookies Policy available on our Site.
We are always ready to address your questions and concerns regarding this Policy and our privacy practices. If you would like to contact customer service, please contact us at the email address at the end of this Policy.
We continually strive to find new ways to enhance your experience with the Services and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version. If we make changes to this Privacy Policy, we will notify you here and in our sole discretion, by means of notice through the Site.
Twine Ltd
Company Address: Twine Ltd, 18, Racecourse Street, Xaghra Gozo, XRA 2010
VAT No: MT29604001
Company No: C 102907
Email: [email protected]
The Personal Data we gather from you helps us learn about your visit to the Site or use of the Services. We use this information to provide the Services to you, to better tailor the features, performance and support of our products and services, to answer your requests, questions and concerns, and to offer you additional information and opportunities. Thus, we use your personal information for business purposes.
"Personal Data" is any information that allows us (or others) to identify an individual person and would include (for example) your name, username, address, email address, IP address or phone number, location, image, as well as other non-public information that is associated with or directly linked to such information.
Non-personal "Usage Data" is anonymous data about your use of the Site that is tied to your computer and/or device through which you use the Site.
Twine POS collects information about you, including information that directly or indirectly identifies you. We receive information in multiple ways, including when you record activities using the Service. Twine POS also collects information about how you use the Site and Services. There are also several opportunities for you to share information about yourself and your activities with Twine POS. Some examples are listed below:
Account information: We collect information such as full name, email address, phone number, username and country to help us secure access to Twine POS if you create an account. If you used your email address, we keep a record of your email to be able to identify you.
Usage information: We collect certain information about your device and how you interact with our website, such as your IP address, browser type, operating system, and browsing activities.
Transactional Information: We collect information related to your transactions with us, including purchases, orders, payments, and other interactions with our platform.
Third-Party Accounts: If you choose to sign up and log in to the Site using accounts you created with third-party services such as Sign in with Apple or Google, (collectively, “Third-Party Accounts”) we will collect information that you agreed to make available such as name, email address and profile information. This information is collected by the Third-Party Account provider and is provided to the Company under their privacy policies. You can generally control what information they share with us by using their privacy settings.
Contact information: If you chose to provide us with your contact information, for example by emailing us, we will use this to respond to support requests and comments.
Use across our services: We may combine information we collect from you with information obtained from other users, third parties and information derived from any other subscription, product or service we provide.
We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:
Providing Services: We use the information we collect to provide and improve our services, including user authentication, product management, order processing, payments, loyalty schemes, stock management, and customer support.
Communication: We may use your contact information to communicate with you about your account, transactions, updates, promotions, and other relevant information related to our services.
Analytics: We may analyse usage data to understand how users interact with our website and services, in order to improve user experience, performance, and security.
Marketing: To send you direct marketing emails and special offers about Twine POS, from which you can unsubscribe at any time.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Upon request, the Company will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your account and updating your personal information and confirming it by selecting the ‘Save’ button or contacting us at [email protected]. We will respond to your request within a reasonable timeframe.
Please note, this right is subject to certain exceptions, including if we need to comply with a legal obligation or complete a transaction for which we collected the information.
The Company acknowledges that you have the right to access your personal information.
The Company has no direct relationship with the individuals whose Personal Data it processes.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the client support at [email protected] . If requested to remove data, we will respond within a reasonable timeframe. We will retain the Personal Data we process on behalf of our clients for as long as needed to provide the Services to our users.
You have the right to access information held about you. You also have the right to ask us to update and correct any out-of-date or incorrect personally identifiable information that we hold about you free of charge.
Please note that we will try to verify your identity via the email address or other information such as the phone number that is associated with your request before deleting your account and your personal information. If another person makes this request on your behalf, please note that we will verify your identity and require them to prove that they have your written authorization to make the request on your behalf.
If you have any questions about this Privacy Policy, please contact us:
By email: [email protected]