Support
Support that scales with you.
Choose the support plan that fits your business. Upgrade anytime as your needs grow.
Features
Compare plans in detail
Everything that comes with each plan, side by side.
Feature comparison
Essential
Most popularEssential support.
Pricing
- Pay Monthly
- €0 / month
- Extra Locations
- €0 / month
Features
- Proactive System Monitoring and Alerts
- Yes
- Free Email Support
- Yes
- Priority Email Support
- No
- 24/7 Access to submit support requests via phone or email
- No
- Dedicated Account Manager for personalized support and guidance
- No
- Optional on-site support (priced separately based on needs)
- No
- Custom integrations and development support (quoted separately)
- No
Phone Support and Remote Troubleshooting
- Priority 1 and 2 issues, Standard office hours
- €60 per hour (minimum 1 hour)
- Priority 1 and 2 issues, Outside office hours
- €100 per hour (minimum 1 hour)
- Non-P1 and P2 issues, Standard office hours
- €50 + hourly rate for troubleshooting
- Non-P1 and P2 issues, Outside office hours
- €50 + hourly rate for troubleshooting
Hardware Support Concierge
- Standard office hours
- €60 / request
- Outside office hours
- €100 / request
Growth
Priority support.
Pricing
- Pay Monthly
- €60 / month
- Extra Locations
- €30 / month
Features
- Proactive System Monitoring and Alerts
- Yes
- Free Email Support
- Yes
- Priority Email Support
- Yes
- 24/7 Access to submit support requests via phone or email
- No
- Dedicated Account Manager for personalized support and guidance
- No
- Optional on-site support (priced separately based on needs)
- No
- Custom integrations and development support (quoted separately)
- No
Phone Support and Remote Troubleshooting
- Priority 1 and 2 issues, Standard office hours
- €10 per 15 minutes (minimum 15 minutes)
- Priority 1 and 2 issues, Outside office hours
- €15 per 15 minutes (minimum 15 minutes)
- Non-P1 and P2 issues, Standard office hours
- €25 + per-15-minute rate for troubleshooting
- Non-P1 and P2 issues, Outside office hours
- €25 + per-15-minute rate for troubleshooting
Hardware Support Concierge
- Standard office hours
- €40 / request
- Outside office hours
- €60 / request
Enterprise
Dedicated support.
Pricing
- Pay Monthly
- €240 / month
- Extra Locations
- €50 / month
Features
- Proactive System Monitoring and Alerts
- Yes
- Free Email Support
- Yes
- Priority Email Support
- Yes
- 24/7 Access to submit support requests via phone or email
- Yes
- Dedicated Account Manager for personalized support and guidance
- Yes
- Optional on-site support (priced separately based on needs)
- Yes
- Custom integrations and development support (quoted separately)
- Yes
Phone Support and Remote Troubleshooting
- Priority 1 and 2 issues, Standard office hours
- Free and unlimited
- Priority 1 and 2 issues, Outside office hours
- Free and unlimited
- Non-P1 and P2 issues, Standard office hours
- €10 per 15 minutes (minimum 15 minutes)
- Non-P1 and P2 issues, Outside office hours
- €15 per 15 minutes (minimum 15 minutes)
Hardware Support Concierge
- Standard office hours
- 5 Free requests / month, €40 / request afterwards
- Outside office hours
- 5 Free requests / month, €40 / request afterwards