Support

Support that scales with you.

Choose the support plan that fits your business. Upgrade anytime as your needs grow.

Support Plans

Choose your support level

All plans include access to our Help Center and community resources.

Essential

Most popular

Essential support.

Included with all plans.

/yearexcl. VAT

  • System monitoring
  • Free email support
  • Phone support
  • Remote troubleshooting
  • Hardware support concierge
Get started

Growth

Most popular

Priority support.

€50/monthexcl. VAT

€600/yearexcl. VAT

  • Faster email responses
  • Cheaper phone support
  • Cheaper remote troubleshooting
  • Cheaper hardware support concierge
Get started

Enterprise

Most popular

Dedicated support.

€200/monthexcl. VAT

€2400/yearexcl. VAT

  • Even faster email responses
  • Even cheaper phone support
  • Even cheaper remote troubleshooting
  • Even cheaper hardware support concierge
Get started

Feature comparison

Essential

Essential support.

Pricing

Pay Monthly
€0 / month
Extra Locations
€0 / month

Features

Proactive System Monitoring and Alerts
Yes
Free Email Support
Yes
Priority Email Support
No
24/7 Access to submit support requests via phone or email
No
Dedicated Account Manager for personalized support and guidance
No
Optional on-site support (priced separately based on needs)
No
Custom integrations and development support (quoted separately)
No

Phone Support and Remote Troubleshooting

Priority 1 and 2 issues, Standard office hours
€60 per hour (minimum 1 hour)
Priority 1 and 2 issues, Outside office hours
€100 per hour (minimum 1 hour)
Non-P1 and P2 issues, Standard office hours
€50 + hourly rate for troubleshooting
Non-P1 and P2 issues, Outside office hours
€50 + hourly rate for troubleshooting

Hardware Support Concierge

Standard office hours
€60 / request
Outside office hours
€100 / request

Growth

Priority support.

Pricing

Pay Monthly
€50 / month
Extra Locations
€30 / month

Features

Proactive System Monitoring and Alerts
Yes
Free Email Support
Yes
Priority Email Support
Yes
24/7 Access to submit support requests via phone or email
No
Dedicated Account Manager for personalized support and guidance
No
Optional on-site support (priced separately based on needs)
No
Custom integrations and development support (quoted separately)
No

Phone Support and Remote Troubleshooting

Priority 1 and 2 issues, Standard office hours
€10 per 15 minutes (minimum 15 minutes)
Priority 1 and 2 issues, Outside office hours
€15 per 15 minutes (minimum 15 minutes)
Non-P1 and P2 issues, Standard office hours
€25 + per-15-minute rate for troubleshooting
Non-P1 and P2 issues, Outside office hours
€25 + per-15-minute rate for troubleshooting

Hardware Support Concierge

Standard office hours
€40 / request
Outside office hours
€60 / request

Enterprise

Dedicated support.

Pricing

Pay Monthly
€200 / month
Extra Locations
€50 / month

Features

Proactive System Monitoring and Alerts
Yes
Free Email Support
Yes
Priority Email Support
Yes
24/7 Access to submit support requests via phone or email
Yes
Dedicated Account Manager for personalized support and guidance
Yes
Optional on-site support (priced separately based on needs)
Yes
Custom integrations and development support (quoted separately)
Yes

Phone Support and Remote Troubleshooting

Priority 1 and 2 issues, Standard office hours
Free and unlimited
Priority 1 and 2 issues, Outside office hours
Free and unlimited
Non-P1 and P2 issues, Standard office hours
€10 per 15 minutes (minimum 15 minutes)
Non-P1 and P2 issues, Outside office hours
€15 per 15 minutes (minimum 15 minutes)

Hardware Support Concierge

Standard office hours
5 Free requests / month, €40 / request afterwards
Outside office hours
5 Free requests / month, €40 / request afterwards